Automated Customer Service Systems

Rule status: Proposed

Agency: DCWP

Comment by date: November 19, 2026

Printable Version of Proposed Rule Text
DCWP-NOH-Proposed-Rules-Regarding-Automated-Customer-Service-Systems.pdf

The Department of Consumer and Worker Protection is proposing to add rules to prohibit certain deceptive or unconscionable trade practices prevalent in the provision of customer service due to the increasing use of automated customer service systems. The Department is also clarifying that no person can avoid liability for failing to comply with local laws and rules by claiming a particular technology caused or assisted in violative acts or omissions.

Send comments by

Email: [email protected]
Mail: DCWP, 42 Broadway ; New York, New York 10004

Public Hearings

Attendees who need reasonable accommodation for a disability such as a sign language translation should contact the agency by calling 1 (212) 436-0183 or emailing [email protected] by November 12, 2026

Thursday Nov 19 - 11:00am EDT

Date

November 19, 2026
11:00am - 12:00pm EDT

Connect Virtually

https://tinyurl.com/5e2m7k2c
Please dial +1 646-893-7101
Phone conference ID: 886 506 734#
Meeting ID: 213 525 864 272 361
Passcode: PC7nd79A

Disability Accommodation

Sign Language Interpretation
Open Captioning
Communication Access Real-Time Translation

Comments close by November 19, 2026

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