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Accessible E-Hail

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Rule status: Proposed

Agency: TLC

Comment by date: January 21, 2025

Rule Full Text
TLC-Proposed-Amendment-of-Accessible-Dispatch-Rules-Preliminarily-Certified-12.13.24-clean.pdf

This rule package will transition the Accessible Dispatch service away from a private vendor and toward regulated E-Hail Application Providers.

Attendees who need reasonable accommodation for a disability such as a sign language translation should contact the agency by calling 1 (212) 676-1135 or emailing [email protected] by January 21, 2025

Send comments by

  • Email: [email protected]
  • Mail: TLC, Office of Legal Affairs, 33 Beaver Street Room/Floor: 22nd Floor ; New York, New York 10004

Public Hearings

Comments close by January 21, 2025

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Online comments: 1

  • Anna Pakman

    I’m disabled and use a wheelchair. I also have just about every ehail app on my phone. The current Accessible Dispatch system provides by far the most efficient and customer friendly way to connect with an accessible taxi that meets my needs as I can select vehicle type. As I often travel with others, getting assigned a random taxi doesn’t work for me as the Nissan models require that the entire back seat be folded up and unusable for a wheelchair to be able to be transported. Additionally, in my experience, without the incentive, taxi drivers will not pick up wheelchair users as I already get ghosted by then using other apps and they often refuse to pick me up on the street as a street hail

    Comment added December 21, 2024 7:20am