Skip to content

Accessible E-Hail

Print Friendly, PDF & Email


Rule status: Adopted

Agency: TLC

Effective date: May 2, 2025

Proposed Rule Full Text
TLC-Proposed-Amendment-of-Accessible-Dispatch-Rules-Preliminarily-Certified-12.13.24-clean.pdf

Adopted Rule Full Text
TLC-Proposed-Amendment-of-Accessible-Dispatch-Rules-FINALdate-of-vote-populated3.26.25.pdf

Adopted rule summary:

This rule package creates Accessible E-Hail obligations for licensed E-Hail Application Providers.

Comments are now closed.

Online comments: 2

  • Anna Pakman

    I’m disabled and use a wheelchair. I also have just about every ehail app on my phone. The current Accessible Dispatch system provides by far the most efficient and customer friendly way to connect with an accessible taxi that meets my needs as I can select vehicle type. As I often travel with others, getting assigned a random taxi doesn’t work for me as the Nissan models require that the entire back seat be folded up and unusable for a wheelchair to be able to be transported. Additionally, in my experience, without the incentive, taxi drivers will not pick up wheelchair users as I already get ghosted by then using other apps and they often refuse to pick me up on the street as a street hail

    Comment added December 21, 2024 7:20am

  • Emily Sweet, General Counsel, NYC Mayor's Office for People with Disabilities

    See attached comment submitted on behalf of the Mayor’s Office for People with Disabilities.

    Comment attachment
    MOPD-Comment-on-TLC-Proposed-Accessible-E-Hail-Rule-final1.pdf
    Comment added January 21, 2025 4:29pm