Notice of Adoption of Rules Governing Ticket Sellers

Adopted Rules: Closed to Comments

Effective Date: 
Sunday, November 24, 2019
Download Copy of Adopted Rule (.pdf): 

The Department of Consumer Affairs (“DCA” or “Department”) is adding a new rule requiring ticket sellers to disclose on tickets for trips to the Statue of Liberty or Ellis Island that the trip will not land at Liberty Island or Ellis Island.  Additionally, the Department is adding a new rule that prohibits ticket sellers from representing that a tour or trip includes any destination the tour or trip does not include or that consumers must pay for a tour or trip that can otherwise be taken for free.


The Department has learned of ticket sellers misrepresenting to consumers that a trip to the Statue of Liberty will also stop at Ellis Island or Liberty Island when the trip has no intent to do so.  A disclosure on tickets for trips involving the Statue of Liberty and Ellis Island will ensure that consumers receive proper information about the trip destination.  Likewise, the Department has learned of ticket sellers misrepresenting the destination of trips and selling tickets for trips that are otherwise free, such as the Staten Island Ferry.  This conduct is deceptive and harmful to consumers.


Finally, the Department is amending the penalty schedule for ticket sellers in Chapter 6 of Title 6 of the Rules of the City of New York to add these new rules.  Penalties for violations are based on Section 20-559 of the New York City Administrative Code.