Content and Inspection of Fuel Oil Printer Tickets

Proposed Rules: Closed to Comments (View Public Comments Received:1)

Comment By: 
Monday, May 21, 2018

Statement of Basis and Purpose of Proposed Rule


Section 3-95 of Title 6 of the Rules of the City of New York requires a company selling fuel oil to provide a purchaser a printer ticket with each delivery of fuel oil from vehicles tanks equipped with meters.  Printer tickets must be consecutively numbered and contain the date of delivery, the name of the customer and delivery address, truck number, sales number, grade, price per gallon, quantity of the oil delivered, and the driver’s signature.                                         

The Manhattan District Attorney’s Office, together with other New York City agencies, including the Department of Consumer Affairs (DCA), recently uncovered various schemes by fuel oil companies and related individuals to defraud customers by shorting deliveries to residential, commercial, and municipal properties throughout New York City.  To protect consumers from such fraudulent business practices, and to promote accountability of the fuel oil industry, the proposed rule would require fuel oil companies to include on each printer ticket provided to a purchaser at least the last 6 digits of the Vehicle Identification Number (VIN) for the vehicle that made the delivery.  This information will facilitate the lodging of complaints by consumers with the company selling the fuel oil and with DCA (and the agency’s response to such complaints because DCA maintains records of fuel oil delivery vehicles by VIN).

The proposed Section 3-103 of the Rules would require fuel oil providers to maintain a copy of all issued printer tickets for two years, and to produce issued tickets at the time of DCA’s annual inspection.  Fuel oil providers must produce issued tickets upon request of the Department during an inspection.  The proposed rule would allow DCA to ensure that fuel oil providers are complying with the printer ticket requirements.

Sections 1043 and 2203(f) of the New York City Charter authorize the Department of Consumer Affairs to make these proposed rules.

Public Hearing


Public Hearing Date: 
Monday, May 21, 2018 - 11:30am

Casey Adams,, 212-436-0095

NYC Department of Consumer Affairs
42 Broadway
New York, NY 10004